About HVAC Dispatch USA
We started as a single AC repair shop in Austin in 2017. Today we coordinate dispatch across a vetted network of state-licensed HVAC contractors in the U.S. sun belt — Texas, Arizona, Nevada, New Mexico, Florida, Georgia, the Carolinas, Alabama, Mississippi, Louisiana, Tennessee, and parts of Oklahoma.
The model: you call our central number when your AC stops cooling, your heat pump won't switch over, your furnace fails, or your ductwork starts dropping pressure. Our dispatcher (an EPA-certified tech, not a call-center rep) listens, diagnoses over the phone where possible, and dispatches the closest available crew.
We screen every contractor in the network: state-issued HVAC license, EPA Section 608 certification, $1M+ general liability, and standardized flat-rate pricing. We don't tolerate parts-roulette diagnostics or pressure sales tactics.
Our biggest call days every year are around the summer's first 100°F day. That's when 30% of marginal AC systems fail at once. We staff up for it; smaller shops don't.
How we work
Step one: you call. The dispatcher asks what's happening, your indoor temp, your system age, and any unusual symptoms. They can sometimes diagnose over the phone.
Step two: dispatch. We text the tech's name, ETA, and certification details. Standard summer ETA in the major metros is 75 to 180 minutes; we prioritize no-cool emergencies on hot days.
Step three: diagnostic. Tech runs a complete system check — refrigerant pressures, electrical, airflow, controls. Diagnostic fee is $89-129 standard, waived if you accept the repair quote.
Step four: flat-rate quote. You decide. If yes, work proceeds. If no, you owe the diagnostic fee and we leave.